The Time Tracking Template gives you a starting point for capturing data when doing a time study. Use the template to capture individual task entries and the time spent on each task. Also included in this template is a pivot table that aggregates the data for you, giving you a look at combined data by … Read more


Use this system narrative to document how a system is working today. You could also use this to outline how a new system is going to work. This narrative is a simple way for you to document and share with others how a system in your business works. This can be helpful in understanding what’s … Read more


The SIPOC is a widely used process improvement tool. It’s an acronym that stands for Supplier, Input, Process Step, Output, Customer and is used to document how a system works. The SIPOC 2.0 includes modifications that Brian made in how he used SIPOCs over a 20 year corporate career focused on process improvement. Here’s a … Read more


The RASCI tool is used to help manage change and communications with a project or improvement effort. It’s an acronym that stands for Responsible, Accountable, Support, Consult, Inform. It is also referred to as a RACI chart where the Support callout is not included. The idea with a RASCI chart is that you use it … Read more

Optimize For Outcomes

This tool is designed to be used in conjunction with the book, Optimize For Outcomes, although it’s not “required” to read the book to benefit from using the tool. The tool consists of three worksheets. The Ultimate Outcomes Worksheet is designed to help you define the desired Ultimate Outcomes you’re looking to achieve in your … Read more


The Impact Prioritization Analysis is a tool that helps you understand which of your systems are currently causing the most problems for you and your business (and where you should start spending time improving things). Start by listing out your systems in the first column. Remember a system is a collection of people, processes, and … Read more


FMEA stands for Failure Modes and Effects Analysis. It’s a tool that can be used to help you better understand how a system might fail and which of those failures are bigger risks. This helps you to prioritize which systems you should be working on and within a system, which parts are your biggest problems. … Read more


Use a change impact analysis to better understand and plan for changes you’re making with your systems. This could include changing an existing system to work better or adding a new system to your business. Download the file and follow these steps to complete it – Give your change a name – could be fun … Read more


PRFAQ stands for Press Release, Frequently Asked Questions and is a tool used to help you define a new product or service. A PRFAQ is typically written as one of the first steps in developing a new product or service and helps you think through what’s really important before you spend any time building anything. … Read more